Refund policy

Return & Refund Policy

RYUWAN — Last updated: October 22, 2026

At RYUWAN, we want every piece you receive to live up to your expectations. If something isn't right with your order, we're here to help.

Returns

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return, an item must be:

Unworn, unwashed, and in its original condition.
Free from damage, stains, perfume, or other signs of use.
Returned with its original tags and included accessories.
Accompanied by proof of purchase.

Please contact us before returning any item. Unauthorized returns may not be processed.

How to Request a Return

Email mxh.ryustore@gmail.com with:

Your order number.
The item you wish to return.
The reason for your request.
Photos of the item, where relevant.

If your return is approved, we will provide return instructions and the applicable return address.

Please do not send items to the address printed on your original shipping label unless we specifically instruct you to do so.

Wrong, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible, ideally within 7 days of delivery.

Include photographs showing the issue, the product, and its packaging where relevant.

We will review your claim and offer an appropriate resolution, which may include a replacement, refund, or another remedy.

For verified errors or defects for which RYUWAN is responsible, we will arrange or cover reasonable return shipping where a return is necessary.

Your applicable statutory consumer rights remain unaffected.

Size Exchanges

Please review the size chart and garment measurements before ordering.

If the size you selected does not fit, contact us within 14 days of delivery.

Eligible unworn items may be returned under this policy. Direct exchanges depend on product and size availability, so a return and separate purchase may sometimes be necessary.

Return Shipping Costs

For returns based on a change of mind, style preference, or an incorrectly selected size, the customer is responsible for return shipping costs unless otherwise required by law.

Depending on the fulfillment arrangement, a return may require international shipping. We will provide the applicable address and instructions before an approved return is sent.

Original shipping fees are generally non-refundable for change-of-mind returns, except where required by law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method as promptly as practicable, subject to applicable legal requirements.

Additional time may be required for your payment provider to process the credit.

Order Cancellations

If you need to cancel an order, contact us immediately.

We will attempt to cancel orders that have not yet shipped. Cancellation cannot always be guaranteed once supplier processing has begun.

If we cannot fulfill your order, or if a shipping delay requires a cancellation and refund under applicable law, we will provide the appropriate refund.